Returns & Refunds Policy
Our guidelines for returns, exchanges, and refunds.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us immediately.
Notification Period: Please report the issue within a reasonable period from the delivery date.
Required Details: Email kllanka234@gmail.com with your order number and clear photos of the damaged or incorrect product.
Resolution: Upon verification, we will coordinate a replacement or issue an appropriate refund.
Custom Portrait Art Orders
Because Custom Portrait Art items represent personalized, bespoke services painted specifically based on customer reference photos, they are subject to different terms:
Once work on your custom artwork has commenced or the illustration has been finalized, we cannot cancel or refund the order due to change of mind.
If the physical print, frame, or canvas arrives damaged during courier transport, please submit photographic evidence to our help desk for a complimentary replacement.
Refund Process
Approved refunds are processed through the original method of payment or via bank transfer for Cash on Delivery orders. Please allow a standard processing window for the funds to reflect in your account.
Contact Support
To initiate a return or verify your refund status, please email us directly at kllanka234@gmail.com with your order number.